As we navigate these difficult and unprecedented times, I wanted to write to you all personally to make you aware of the steps that the team here at Twenty7Tec have taken to ensure continuity of service to all of our customers.
1. As you may have noted, we implemented a travel and face to face meeting ban on all our sales and relationship teams from last week, and banned external visitors to our office.
2. On Monday of this week, we implemented ‘Pod Working’ in our office, which restricted the amount of team members that could be in the office at any one time together to limit social contact.
3. On Tuesday of this week, we moved all critical services, including our Product team who update our SOURCE platform with lender product information, and our Helpdesk team, to secure home working.
4. All other colleagues now have the ability to self elect to work from home in a manner that enables us to fulfill all required functions to continue to develop our product and service our customers. Our office for the moment remains open however.
We posted an update on our website and social media today, which you can read below. This states that our Helpdesk is, and will continue to operate at full capacity with no changes to either working hours or service levels.
We can, and indeed at present expect, to continue to run our entire business using this new operating model for a significant time to come, with no disruption to our services or continued product development.
Further, we are wholeheartedly committed to doing all we can to ensure that you, our customers, can continue to service your clients in the most efficient and effective manner possible.
Our company values state that as a business, Twenty7Tec will lead through innovation, always deliver, and do so with integrity. Those values stand as true today as they did 2 weeks ago, and will continue to stand whatever the weeks and months ahead may throw at us all.
May I take you the opportunity to wish you and yours all the very best. If there is anything we can do to support you and your business further at this time, please do not hesitate to get in touch.
James Tucker – CEO