Twenty7Tec and Connells Group win Best Use of Technology at MFG Awards
Twenty7Tec, a mortgage technology provider, and Connells Group, one of the UK’s leading estate agency and property services providers have jointly won Mortgage Finance Gazette’s award for Best Use of Technology 2020.
The award was for the collaborative work on a market-defining project by two of the mortgage and housing market’s best-known brands. Native mortgage sourcing and application using Twenty7Tec’s CloudTwenty7 platform within Connells Group’s CRM has taken its customer service to a new level.
James Tucker, founder and CEO of Twenty7Tec says:
“We’re really proud of what we have achieved through this partnership. Our entry was based on the two teams bringing a radical change to how Connells Group sources mortgages for its customers, how it enables them to apply for customer mortgages, and the amount of time it saves them which directly impacts the amount of time that they can spend on client care.
“The feedback from Connells Group’s consultants was fantastic. We’ve loved working with them and we are looking forward to doing more together over coming months and years.”
Adrian Scott, Connells Group Mortgage Services Director says:
“This is an excellent endorsement for the approach that we took, and it’s really an award for the great team of people involved in this significant project. We have a bespoke CRM system to serve the needs of our consultants and customers, which now benefits from a deep integration into Twenty7Tec’s platform. We were convinced to partner with Twenty7Tec by the quality of their people, their technology and their roadmap for development.”This project has made Connells Group more effective and efficient:
- All 600+ Connells Group consultants have been trained on the system and use it every day
- Consultants spend less time keying and re-keying data which reduces duplication of effort and errors
- Consultants spend more time talking with their clients and so improve client engagement and understanding of their needs;
- Consultants’ advice is more comprehensive and accurate as we access all available products and can complete the compliant journey from within Connells Group’s own HUB system
One anonymous piece of feedback from a Connells Group consultant after roll-out said:
“It was a two-year journey delivered without a single problem at launch. We adapted our sales process. We trained 600 advisers. We thought we’d need to run the previous system in the background but we switched it off after seven days, it just wasn’t required.”
Twenty7Tec’s CloudTwenty7 platform is designed to make the process of searching, applying for and obtaining a mortgage simpler, faster and more efficient. The platform is used by all participants in the mortgage market, from lenders to mortgage advisers, to comparison sites and even end customers.
About Connells Group:
Founded in 1936 and comprising nearly 600 branches nationwide, the industry-leading Connells Group is the most profitable UK estate agency network. In addition to operating under the Connells brand, the Group trades under other well-known local names including Allen & Harris, Bagshaws Residential, Barnard Marcus, Barnfields, Brown & Merry, Fox & Sons, Jones & Chapman, Knight Partnership, Manners & Harrison, Roger Platt, Shipways, Swetenhams, William H Brown, Sharman Quinney, Burchell Edwards, Ashley Adams, Peter Alan, Rook Matthews Sayer, Paul Dubberley and Gascoigne Halman. As well as residential property sales and lettings, the Group has a comprehensive range of B2C and B2B services including new homes, mortgage services, conveyancing, EPCs, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.