In episode #132 of the Growth Series podcast’s Mortgage Mentors series, Jeremy Duncombe, Managing Director at Accord Mortgages, sits down with James Tucker, CEO of Twenty7tec, to discuss his unexpected journey from stockbroking to leading one of the UK’s most innovative mortgage technology companies.
What began as a short-term business plan quickly evolved into a long-term mission: to simplify and strengthen the mortgage process through data and technology. James shares how his career took a sharp turn from the world of finance and investment to founding a business built on innovation, resilience, and the belief that technology can make the complex simple.
Throughout the episode, James reflects on the early decisions and challenges that shaped Twenty7tec’s growth, the mentors who offered encouragement during pivotal moments, and the importance of surrounding yourself with the right people, inside and outside the business, to create lasting success.
“I wrote a business plan that basically said, look I think you should take this tech that we’ve got here, take the data and go into the advice market and try and challenge the two incumbent players there”
Looking ahead, he offers an optimistic yet realistic view of the future of mortgage advice. From data and AI to the evolving role of brokers, James explains why embracing technology doesn’t mean losing the human connection that clients value most. For him, the future of advice remains deeply personal, powered by insight but built on trust.
“The biggest gamble, really was actually taken by other people on us and in particular that was people in the market..”
Beyond business, the conversation turns to purpose. James talks about the community initiatives close to his heart, including supporting local charities and building a culture of giving back across the Twenty7tec team. He also shares how time on the golf course or in the mountains helps him reset, reflect and bring clarity to his leadership.
“I’m a fundamental believer in the fact that the people do and always will, buy people. And if anything in a world where tech comes to dominate the more transactional elements of our lives, that people component will become all the more important”
Engaging and full of perspective, this episode offers a glimpse into the mindset of one of the mortgage industry’s leading technology voices, and why James believes that the future belongs to those who adapt, collaborate and keep learning.
Listen to the full episode here 🎧
The Growth Series is a free resource for mortgage brokers, featuring blogs, guides and podcasts designed to help advisers grow and thrive in an evolving market.
